Doing business over the Internet? check for previous problems
http://www.ripoffreport.com
Bust if this is a NEW business– it won;t be listed– YET!

New Firefox offline mode, Will also talk about BookMark SYNC

Additional notes

Notifications of new show notes and edits are tweeted at: twitter.com/ddhart.
– They’re tagged with #Zentech.
– When what’s said is unclear to me (or I’m unfamiliar with a topic) I tend to quote (” “) verbatim.
– Editor’s comments are delimited by < >

Next show will be on 6-10-15 and no more shows this month. See Jane Do will be on 6-24-15 instead of Zen Tech.

Paul was in the studio and Glenn called in from Richmond, CA.

Paul said last week that WordPress, which runs this website, hooks into KVMR’s Google Calendar to display the upcoming schedule for this show. That’s no longer true. Because it’s been unreliable, he’s made some changes to the website and now we’re back to the way it’s been for years — go by the date in the title of each show. <If I remember, I’ll also note any changes to the schedule in the show notes, as above.>

Paul reminded listeners that they can leave comments on this website. You’ll have to create an account and login first.

Paul next talked about Freedom Pop. When he signed up for it about a year ago, he received a mi-fi unit for $19. When he first looked at their webpage, he signed in but didn’t think the price was attractive so he didn’t go for it. They kept sending him offers, each time lowering the price until they got to $19.

The mi-fi unit connects to the internet using a cellular <phone> network up to 5mi away from a tower — in this case the Sprint network. He liked the idea of having wi-fi when he’s on the go. The service provided 500 megabytes free <per month, I assume> and there weren’t any other charges. He assumed they made money from overage fees when people go over the 500 megabytes.

Since there was no 4G service in his area, they charged $3.95/mo to make it 3G. When he signed up, he unchecked a box so as not to be charged the $3.95 automatically every month. Several months later he checked his credit card statements and discovered he was being charged $10 & the $3.95 every month.

The lesson is don’t assume the webpage where you sign up won’t change, he said. <Apparently they changed the terms of service without notice.> Do a screen capture of the page to document exactly what you sign up for. Use your camera to take a picture of the screen if you don’t know how to do a screen capture. To their credit, he said the service worked fine, it’s just that they were deceitful about the charges.

<Freedom Pop was mentioned in the show notes for 2-11-15, 10-9-13 and 9-25-13>

The steps to take in a case like this is to first talk to the company. If they won’t resolve the issues, talk to the credit card company to dispute the charges. His credit card company was willing to reimburse past charges but for no more than 6 months in the past.

Paul then mentioned Ripoff Report. It’s one of the better places to go to spot potential problems with shady companies, he said. Of course, new companies won’t have a history of complaints.

Ed called to ask about internet providers in the Nevada City area besides Comcast & AT&T. Paul suggested Spiral Internet, which provides service via terrestrial wireless.
Spiral Internet
416 Broad Street Nevada City
530-478-9822

Nick called to espouse the value of local internet providers and suggested Smarter Broadband. He also mentioned xwire.com, which is not very local but still in the general area and their customer service is not as good as some of the others. They have offices in Forrest Hill & Colfax. Paul added colfax.net and, out of Chico, Digital Path. Nick then remembered naactel out of Marysville.
<Xwire looks like a hardware company rather than a service provider>
<I didn’t come up with anything for naactel>

Paul talked about the ads that come up when people search for help on Microsoft products (try to google: outlook problems). They look like toll free numbers to Microsoft when, in fact, it’s typically some place in India that will want to charge you on your credit card. Paul’s heard nothing but bad reports about these places. There’s nothing especially sinister, it’s just that they never fix the problem or make it worse. Paul suggested using social media, like Facebook, to find people who’ve had good service and take their recommendations. Paul said there are at least 3 local companies with a good reputation, including his own.

Glenn said he’s never seen a phone number or email address to get in touch with Microsoft directly. Even for a new product under warranty you may be asked to pay for technical support.

Glenn he likes to use Firefox for his web browser but on his iPad he uses Safari the most. He rarely uses Chrome.

Paul noted that Firefox has had many updates in the recent years and that they are at version 39 now. Firefox has traditionally been a ‘slim’ program with functionality enhanced by addons <or plugins> that you can get by going to Tools -> Addons. The latest incarnation of Firefox as added a couple of functions to the task bar in the upper right — Save To Pocket (saves a page for off-line viewing) and Share This Page.

Paul has had many people ask him about Chrome popping up a warning when accessing the Chase Web Bank, saying that the ‘security certificate is only 64bit encrypted’. It turns out that Chrome is being conservative. The warning, though significant, it’s not very significant, he said.

Paul asked Glenn if he’s seen the warning ‘your security certificate is not valid’? Glenn said not very often but restarting the browser or the computer takes care of it.

The other thing that causes this certificate warning is if your computer’s clock goes wrong and reverts back to an earlier time & date. It’s likely the battery on the motherboard has run down and needs to be replaced. You can test it by <setting the correct time/date> and turning off the computer and then back on again. See if the time/date is wrong.

Paul said he takes responsibility for the way the Zen Tech website looks now. He makes no claim of being a great web designer. He said the site works the same, it’s just that he changed the theme.

Paul said his brother, who still uses FTP websites, rightfully claims that there have been many breakins into content managment websites — most run the popular WordPress, Joomla or Drupal. Consequently, Paul’s been getting notifications that the WordPress he’s using needs updating. There have been 4 updates since Easter.

Firefox, like Safari on the Mac, has a feature called ‘sync’ that synchronizes your tabs, bookmarks and passwords. It saves these items to the cloud so that when you use the same browser on a different machine, you get the same bookmarks and passwords while using the same account. In Firefox go to Tools -> Setup Sync to get started.

Paul has thought about what it takes to kill a facebook account. He said if you don’t want to lose all of the stuff you’ve posted there, you can download it before closing the account. In Europe you have the right to your own data <that the company has>, so any company that provides a service in Europe has this feature, Paul said.

Paul said that even if you kill your Facebook account, if someone has the links to your pictures, video or other content that you’ve posted, they can still access that content for some time after you’ve killed your account.

Glenn said he uses his iPad but rarely uses the iMac — he uses his PC laptop instead. Paul then said, that if you want to run PC software on the Mac, he would avoid installing any version of Windows. Instead consider a piece of software called Crossover <works for Linux too>. He’s had a fair amount of success of copying software directly from a PC to the Mac without having the original installation disks. This is on a MacBook Pro running the latest version of Yosemite. Crossover facilitates running the PC programs without any version of Windows installed.

Nitiom called. Using Firefox and clicking on a link, sometimes the page she gets has no menu at the top. But entering the link address manually into the address bar doesn’t cause the problem.
– Bruce, on a previous show, had a similar problem and the guys suggested he uninstall and then reinstall Firefox.
– At the top of Firefox the 4th menu item is ‘History’, use that to clear recent history.
– Backup the bookmarks. One way is to use the sync feature mentioned above. To test if the data synched properly, use a different machine running Firefox, login to your account and see if the bookmarks show up. After the test, turn the sync off and delete the bookmarks.

When you uninstall Firefox the application is deleted but the data is left behind. Next time you install Firefox, it should be able to use the old data. If you want to delete the data as well as the application…
– either “Create a new profile in Windows because it will then get nothing of the original install. That’s a little extreme”
– or use Revo Unstaller. It deletes the data, files created by the application and registry entries as well, It’s the only thing that reliably does a complete uninstall.

Last updated 11:49 PM 6/3/2015

Notifications of new show notes and edits are tweeted at: twitter.com/ddhart.
– They’re tagged with #Zentech.
– When what’s said is unclear to me (or I’m unfamiliar with a topic) I tend to quote (” “) verbatim.
– Editor’s comments are delimited by < >

If there are no last minute changes, Zen Tech will air on 6-3-15 & 6-10-15. See Jane Do will air on 6-24-15. The wrong dates were given during today’s show.

Intro & outro music was by Pentatonix.

Glenn was in the studio, Paul joined in by phone.
Paul was in Los Alamos in Santa Barbara County (not the town in New Mexico) on his way to San Diego

Paul noted that the Zen Tech website, now running on WordPress, hooks into KVMR’s Google Calendar to display the upcoming schedule for this show. He said there is a lag time of about 2 days. And indeed, when Glenn looked at the schedule, it still showed See Jane Do in the 6-3-15 time slot.

Paul lamented that his Toyota Corolla station wagon is nearing the end of its life. It has over 330,000 miles on it. He’s been driving it for some 20 years and the oil light has been coming on at low revs and there are signs of small quantities of oil in the coolant. He thinks the repair cost, especially the labor, is too great for such an old car. He said he’d like his next car to be an import that’s no older than about 1998, when onboard diagnostic became common.

His Toyota has a ‘diagnostic plug’ but it’s too old to have onboard diagnostics and he wondered what it was. He did some research on the internet and found a instructions about shorting a couple of pins together in the plug. If you then turn on the ignition, the check engine light would flash in a sequence to indicate if something was wrong. When Paul tried it, there was no indication that there was a problem. He thought the electronics were too primitive to sense trouble with the oil pressure.

Glenn thanked the listeners who’ve supported KVMR. And he mention the Nevada County Library Read Up Learning Center which offers an adult tutoring program in math, English reading, writing and speaking skills. Call 530-470-2772 for more info.

Paul noted that WordPress allows website visitors to leave comments on the Zen Tech site. Listeners are welcome to leave comment or even start a discussion. Critiques are allowed but keep things civil. The comments are moderated, which means someone will look at them before they are made public. There’s also a Zen Tech Facebook page.

Unlike the Zen Tech content on the internet, the web content of a commercial enterprise needs to be curated more diligently in order to attract customers. A great example of such an enterprise is The Outside Inn, Paul said. Their Facebook page is managed by a photographer who has posted interesting pictures of the Nevada City area. <The only local Outside Inn I found on Facebook is here.>

Paul has noticed an increase in the number of people accessing the podcast of the KVMR evening news — several hundred downloads every day. He reminded listeners that the podcasts can be subscribed to so each broadcast can be picked up automatically. He said KVMR would like some feedback about their podcast system.

Glenn said he hasn’t been putting up podcasts of the Zen Tech shows lately but intends to resume doing so. And Paul said that he was able to preserve the show notes from previous Zen Tech shows when switching to WordPress. The are some 240 searchable show notes.

Bruce called. He uses Firefox and Thunderbird on a Windows 7 machine. Sometimes these programs would say ‘do you want to do this in safe mode’ when he starts them up. If he tries to run them again, he doesn’t get the message.
– There have been a flurry of Mozilla upgrades in recent years and sometimes a new installation will not “clean up after itself”. So try uninstalling and then reinstalling the programs.
– Uninstalling should preserve the data (passwords, history, bookmarks, etc). <Pay attention. During the uninstall, there may be a check box you need to tick to preserve the data. I don’t remember for sure.>
– In Firefox go to Tools -> Addons and then remove or disable any addons you don’t recognize.

Bruce also complained that in Windows 7, if he opens an app and tries to access a file, he has to do it as an administrator or it won’t open. Paul said, as an example, there’s a program the guys like to use called Spybot 1.6.2 (Paul would not recommend a newer version) that should be run as an administrator. To get it to do so, right click the shortcut and select ‘always run as administrator’.

Bruce then said he’s unable to run the Chrome browser. It would start to launch and then quit.
– “You want a system-wide check disk”. <Run the check disk program, I guess he meant.>
– Create another user and try running these applications under that user’s account (profile).
– If things run OK under the new profile, pull in everything from the old profile then drop the old profile.
– Bruce said he might get a new machine and then import the apps from the old one. Paul said that’s not a good idea and that it’s best to do a fresh reinstall of each app. The data you can import but not the apps themselves, Glenn said.

Chris called. In Windows 8, when he slides his finger the “wrong way” on the trackpad “the thing pops out on the side”. “Is there any way to get rid of that”. Paul thought it’s call the Charm.
– You can move it to the top or the other side, but Glenn wasn’t sure if you can get rid of it.
– Do a Google search for: disable charm. You might find tips to make it less obtrusive.
– Reduce the sensitivity of the trackpad. Go to the Control Panel and try reducing the acceleration setting. Or move/swipe your finger slower so the Charm doesn’t come up.

Paul asked Glenn if he’s heard much about Windows 10. He hasn’t heard much except the general consensus that it’s great and everyone will want it. Paul said there’s rumor that it will be free so as to encourage those who create applications for it. With more people using Win10 there’ll be more incentive to write and sell apps for it.
<It’s Official: Windows 10 Free For Many Users
Didn’t pay for Windows? You might still get Windows 10 for free
>

Douglas called. He had to do something at a Fedex store and logged on to one of their computers with his Gmail account. He then started getting email saying people have been logging into his Gmail account. He changed his Gmail password and wondered if that’s enough to fix this security problem.
– That should be sufficient. Paul said he should have been notified by Gmail that the password has been changed — he was.
– Don’t go back to that store again.
– Gmail doesn’t allow weak passwords so it’s likely no one guessed it, it was likely stolen. There might have been a key logger (hardware or software) at that computer that recorded your password as you typed it and sent it to the culprits.

Notifications of new show notes and edits are tweeted at: twitter.com/ddhart.
– They’re tagged with #Zentech.
– When what’s said is unclear to me (or I’m unfamiliar with a topic) I tend to quote (” “) verbatim.
– Editor’s comments are delimited by < >

NOTE: There will be NO Zentech show next week 5-13-15, due to a membership drive. Next show is on 5-27-15

Today’s show was more conversationally casual than usual & wandered a lot. Reflecting this, the notes may seem a little fragmented.

Both Glenn & Paul were in the studio today.

Paul observed that there seems to be a lot fewer viruses and a lot more malware these days. A virus can spread from machine to machine and can seem malicious to some but beneficial to others — the scammers.

Paul said that there’s no sign Windows 10 is any better at defending itself against virus than Win8 or Win7. Linux has become more user-friendly over the years and he likes it better than Windows or Mac.

He uses a lot more Android than he used to. Although Glenn settled on the 10″ iPad, Paul likes his Nexus tablet running Android. President Obama had been known for using a Blackberry, though its market share has fallen below 1%.

On a typical workday, Paul encounters, in order of popularity, Linux, Mac, Android and Windows. Windows 7 appears to be a relatively mature product, though it’s often subjected to malware.

Talk turned to audio equipment when Paul asked Glenn if he still uses CDs. Glenn said he rarely does though his car’s audio deck has a CD player as well as a USB port for playing .mp3 files and an AUX input for hooking up an external device.

Paul has a friend who’s CD player burned out and he had to figure out how to get out and what to replace with. Audio decks on cars, he said, have to put up with a harsh environment — moisture from the windshield, heat from heater vents etc.

Glenn has had to replace a number of audio decks. He’s found that replacing an OEM <original equipment> unit is often more difficult than an after-market unit.

Paul went on to say that many audio decks rely on slivers of metal that act as latches to hold them in the dash. It’s worth searching online for tips from those who’ve done replacements. A tip he found suggested making metal strips 1/2″ wide & 4″ long and forcing them thru narrow slots along the sides of the unit to disengage the metal springs that hold the unit in place.
<I often find forums hosted on a manufacture’s website have useful tips from other users — true for all sorts of products, not just audio decks.>

Once removed from the dash, you’ll see that the audio deck will have about 12 or 14 wires dangling out of the back. The replacement unit you’re about to put in, unless an exact replacement, will likely require a different arrangement of the wires. Newer audio units tend to follow a standard for the color coding of the wires. Cars older than 8 or 10 won’t follow a standard color coding. To be sure what wires go where, it’s best to look it up.

You can save a lot of money if you buy a replacement that doesn’t have a CD player like the one Paul got for his friend for only $25. It has an FM radio, a USB port and a SD card Another thing to look for in a replacement unit is the ability to read (from a CD, .mp3 or .wma file) and display the album artist & title of a song. Cheaper units will just say track 1, track 2, etc.

These days, the slot in the car’s dash for the audio deck comes in 2 standard sizes – din 1 and din 2. Din 1 is the smallest and is what you typically find. It’s about 1.5″ high and maybe 5″ wide. Din 2 is twice as high. Paul speculated about putting an Android tablet into the Din 2 slot and using all the functionality of the tablet such as internet radio apps, GPS, etc.

The control console in the KVMR studio is mostly digital and uses level 1 Ethernet packets, thus eliminating the need for a lot of wiring. Similarly, cars are starting to use in-dash networking thru which various components of the car communicate, including the various sensors. Going a step further, Paul wondered how great it would be if a car can anticipate and react to the change in driving conditions. He gave the example of a GPS unit knowing that there’s a hill ahead and autonomously downshifting when appropriate.

Paul mentioned how troubling it is to replace the little light bulbs in a car’s dash. Instead of using an old style filament bulb for a replacement, he said you can now get a pin-equivalent LED light bulb from Amazon. They typically last 100,000 hours and aren’t subject to breakage due to vibration, as with filament bulbs.

Paul asked Glenn if he’s ever used Uber, a taxi-like service involving private vehicles. Glenn said he’s never used it but he is an Uber driver. He’s gone thru the process of qualifying but hasn’t been in the position of picking up customers yet. He thought of driving for Uber during his trips to San Francisco.

It’s a simple process for the passenger to use the Uber service. You get the app for your mobile device Android or iPhone, put in your destination, ask for a cost estimate (if you desire) and push the button that summons a Uber driver. Uber drivers in the vacinity get the notification that you want a ride and can then accept or reject the job. The price is set by Uber and is subject to surge pricing — the price can change due to the change in demand like time of day or special events. Paul heard that the Uber price is usually about half that of a taxi.

Paul ranted a bit about how services like Uber should be subject the labor laws. He mentioned another service call something like Rent a Husband where you hire someone to do the work of a handyman or other household chores. He said many business are coming online that are based on the internet and social networking. He tried to remember a service that let you bid on a parking spot that’s about to become available. He couldn’t recall its name, MonkeyParking.

Paul talked about writing apps for mobile devices. If you write for an Apple device you pay $100 to be able to distribute it thru the iTunes store. The program that lets you write the app is called Xcode, which you can get from the Apple app store. It’s free and runs on a Mac using an emulator (it mimics the iPhone/iPad on the Mac). If you don’t pay the $100 to get your app into the iTunes store, you’ll be able to run it only on your own iPad/iPhone, you can’t distribute it. When you submit your finished app to the iTunes store it’s reviewed buy someone to be sure it’s not malicious. Big Brother also makes sure there’s no profanity and that it meets other social norms.

Things are a bit freer on the Android side. You can distribute your app freely or thru the Android Marketplace. When you go to download an app, read thru the comments other users have posted to get a sense of what it’s about. As with Apple, some apps don’t do what they claim, or they inundate you with annoying ads.
<Get the Google Android developer kit here.
For other Android developer kits see here:>

Saxon called. He has a 2012 vintage Mac Book Pro with a conventional 750meg hard drive <maybe he meant 750gig> that he uses for Cad drawings. He’s been advised to remove the CD drive and replace it with a (SSD) flash drive. He wanted to know if that’s a good idea and tips on doing it.
– It’s not easy to do on a Mac, unlike other laptops. The drive is an integral part of the machine.
– Most “Mac places would do that”. Inquire at an Apple store to see what they think about it.
– Consider replacing the hard drive itself (not the CD drive) with a hybrid drive. That’s something you can do yourself using a special pentalobe screwdriver to take the screws out of the back. It’s much easier than replacing the CD drive.
– Flash drives are expensive. Paul thought it would be over $1000 for a 750gig flash drive.
– First, make sure you have plenty of RAM. That’s the most obvious way to get a performance boost. Saxon said he has 8gig in his machine, which is the maximum.
– Paul quickly looked up the price of a hybrid drive. Amazon sells a Seagate 750gig 7200rpm SSD hybrid for $76. It didn’t say in this ad, but try to determine how big the flash drive is in relation to the total storage capacity. Remember, the bigger the flash portion the higher the price.
– Go to the manufacturers website and look up the specs of the drive you’re considering to get the full details, including the size of the flash drive portion.

Last update 12:20 AM 5-7-2015

Black Viper optimizing tips for Windows 7, 8 etc.

Antivirus Comparisons & Prices Here.

 A little about Solid State Drive– Upgrades for your Apple products!

 Ever heard of Abbey Road Studios hmm? Well how about a tour right now?

Additional notes

Notifications of new show notes and edits are tweeted at: twitter.com/ddhart.
– They’re tagged with #Zentech.
– When what’s said is unclear to me (or I’m unfamiliar with a topic) I tend to quote (” “) verbatim.

– Editor’s comments are delimited by < >

The intro music was by Pentatonix.

Both Paul & Glenn were in the studio.

Dennis, a KVMR tech, was measuring the inclination of the CD players in the studio and Glenn wondered if the angle had to do with the problems they were having with the players. Shortly afterwards, an engineer did a firmware upgrade which caused a problem at the end of this show.

In the past, equipment wasn’t happy being used at an orientation other than what it was designed for, Paul said. There used to be an arrow on hard drives to indicate which way up they should be installed. As things improved, they could be installed in various orientations, but once formatted, they had to to be used in that orientation thereafter.

Paul asked Glenn what he thought about the makeover of the Zen Tech website, now that it’s running on WordPress. Glenn only had a chance to see it from a visitor’s point of view but he thinks it “looks really good”. Paul invited visitors to leave comments at the website.. The comments are moderated; please keep it civil.

Paul talked about the Black Viper website, which suggests tweaks to Windows to improve performance. The person running the website takes a systematic approach to test the suggested tweaks to evaluate their impact on performance. The tips on the site cover various versions of Windows, and there might be something for the Mac users. See the above link.

Paul talked about anti-virus programs. He said that some are worse than not having one at all because they can set off false alarms. You may then become complacent and ignore a real alarm when it happens. Some anti-virus programs demand much from your computer’s resources and slow it down. There’s a link at the top of this page to a site that evaluated some anti-virus programs. Apparently, Webroot got rated highly this time around.

The guys have found that the free versions of Avast and AVG are adequate. They are not less secure than the pay versions but they tend to nag you to upgrade. The pay versions usually have a lot of extra utilities that are unnecessary. No anti-virus is 100% effective. The common entry points for a virus is thru the Flash player & Java.

The Firefox and Chrome browsers are becoming more popular. Paul expressed some reservation about Chrome because it tries to get you to login to Google & it stores a lot of info about you. Glenn told us about someone at KVMR who logged onto their own account using Chrome, but then others were able to access that account when they sat down at that computer.

Paul mentioned the link he posted above for a tour of Abby Road Studios. It has photo spheres (3-D photographs). If you have a large monitor screen, you’ll have a very immersive experience, he said.

Apple was the first company to stop putting floppy drives into their computers. What Paul said earlier about the orientation of hard drives was also true of floppy drives. It was possible for a floppy drive to get misaligned and disks formatted in it would work OK in that drive but no other.

There were 2 types of <3 1/2″> floppy disks <and drives> — 720K & 1.4meg. The magnetic medium was different for each and they recorded in different ways. You were able to save money by buying the 720K disks and converting them to the 1.4meg type. There was a tool that would punch a hole in the plastic case of a 720K diskette to make the high density drive think it was a 1.4meg diskette. If you started with a used 720K disk and converted it to 1.4meg, the read/write head would eventually pick up the stray magnetism from the previously recorded tracks and you could lose data. In the end it was a false economy.

Paul talked a bit about solid state drives (SSD). They use flash memory, like in a USB stick, instead of mechanical components — there are no moving parts.
– They are “consistently unreliable” according to Paul. They will eventually fail because you can write to a memory cell only about 100,000 times.
– Up to 10% of the memory cells are set aside to be used by built-in circuitry to ‘repair’ defects. It’s a process that’s completely automatic and is handled by internal software.
– When the SSD fails it will be catastrophic. There’s no warning as with mechanical drives, which may make clicking sounds before failure.
– There’s no way to recover the data off of a failed SSD, to Paul’s knowledge, unless the problem is something superficial like a broken contact.
– An SSD is sturdy. Paul has had some survive going thru a laundry.
– A blowtorch or a sledgehammer would be required to reliably destroy the data, he said.

Apple has been putting SSD drives into the Mac Book Air. The first generation imitated the serial ATA electronics of the mechanical drives to make it easier to manufacture the motherboard. In 2013 Apple switched over to different format called PCIE (PCI Express). If you’re upgrading your Mac, you have to be careful which type you get. The link above should give you more information.

Glenn still hasn’t upgraded his iPad to version 8 of the operating system. He’s still at version 7.1.2. Apparently, there suspicion or rumor about ver 8 being slower. Paul said it’s almost impossible to go back to the earlier ver 7 if you upgrade to ver 8 and don’t like it — at least not thru Apple.

Bob called. He plugged an Apple into a new Comcast unit. It keeps trying to connect to the old Comast box and he can’t get it switched over.
– Click on the wireless logo in the upper right and open preferences for the network.
– Click the Advanced button and find the tab that says Wireless Network, where it lists the networks. Don’t use ‘delete’ to delete an old network, use the minus button instead.
– Paul suggested he delete all the ones that are listed.
– Then click OK and go to the wireless logo in the upper right again. You’ll be shown all the networks the computer can see. There you can choose your Comcast network and log in with your password.

Pam called. She has a PC with Windows 8.1. She’s tried using the internet with dialup and had no success. She was told that the animated tiles (icons) for her apps were causing the slow down — that she should stop the animation.
– Paul said the animated tiles have nothing to do with the internet connection.
– What can help is to use the mobile version of a website. Often you can reach an alternate version of a website by putting an ‘m.’ in the URL. For example, instead of going to yahoo.com, go to m.yahoo.com. The mobile-friendly sites don’t push so much data at you.
– Use the Firefox browser and get a plugin called Flash Block. That will stop Flash content from running automatically — a bandwidth hog.
– She thought Black Viper (mentioned before) might help but Paul said it won’t address the slow internet problem, it’s more about streamlining what runs in Windows itself.
– Try Classic Shell. It makes 8.1 look more like Windows XP — gives back a Start button & menus and an easy way to log off.
– <You can also try turning off javascript, images and style sheets (CSS), if your browser permits. Only turn them on as needed.>

David called. He said he’s never had a virus scanner find a virus. The problems he’s had were with malware. He was running AVG that had both a virus scanner and anti-malware and was told to only run the anti-malware because it was conflicting with the anti-virus. He said he’s now using a free program called “Anti-Malware” and it seems to work well. <This might be it.>
– Paul said any self-respecting anti-virus should catch malware.
– He also said some malware is on the borderline of being a virus because it pesters you so much you have trouble getting anything done.
– It’s not in the interest of malware creators to bring down your computer. They want it to continue running so they can sell you something.
<In my mind, malware is the broad category that includes viruses. Some people use ‘malware’ to refer to adware — pernicious advertising. I think that’s how David used the word>

Paul tried to play something from a CD deck in the studio but couldn’t get it to work. He speculated it had something to do with the firmware update.

Last update 12:07 AM 4/23/2015

Please check back around the time of the broadcast