Notifications of new show notes and edits are tweeted at: twitter.com/ddhart.
– They're tagged with #Zentech.
– When what's said is unclear to me (or I'm unfamiliar with a topic) I tend to quote (" ") verbatim.
– Editor's comments are delimited by < >

Both Paul and Glenn were in studio

During the show, Glenn said he will post the audio for this show. You should be able to find it here.

It wasn't until well into the show that Glenn tried to create a Google Hangout to broadcast this show. He was not successful — he's still experimenting with this service.

Glenn thanked supporters of KVMR. If you'd like to become a supporter, please visit KVMR.

Glenn noted that a pair of tickets to the Maker Fair was given away to Doug during the last show. Another pair will be given away today. The Maker Fair will be at the San Mateo County Events Center this coming weekend — Sat the 17th 10am to 8pm and Sun the 18th 10am to 6pm.

There will be a shuttle (Maker Fair event bus) between the Millbrae "transportation hub" and the fair. Public transportation options are recommended because parking at the fair is very limited. More info and an app for your mobile device can be found here. People who would like to carpool to the maker fair call Glenn or Paul at KVMR 530-265-9073 and leave a message or contact Paul using zen at kvmr dot org.

Glenn talked about a KVMR volunteer who used a KVMR computer to log in to either Yahoo or Google using Google Chrome and was given the option of using her son's or husband's account. She was surprised at being given access to other people's accounts on something other than her home computer.
– It's a new feature that when you "sign into Google Chrome, the browser, you suddenly now have synchronicity between all of your computers". Synching means information (e.g. bookmarks) is available wherever you login.
– Glenn warned, "Don't log into your Google Chrome account".
– When you first install Chrome you're given the option to create a login to the browser itself. Paul said Chrome is usable without a login.
– Be careful when using a public computer with Chrome. If you used a login, go to settings, look for your user name and sign out ("disconnect account").
– Paul's used the search terms: chrome login credentials sync, and I think this is what he found: Protect your synced data
– Glenn said he'll do more research on this.
– Paul said he uses a bogus, throwaway Gmail account to try things out. He sometimes uses it to "see what Google Plus looks like to a stranger that's not subscribed to anything".

Mac users have a app called Apple Keychain that manages username and passwords.
– Only one master password is needed to accesses the Keychain.
– Various applications on the Mac — Thunderbird, Safari, network logins etc. — can use the Keychain for signing in.
– You only need to remember the master password
– Those using the Mavericks operating system (10.9) will find that the Keychain can be stored in the cloud in encrypted form. But there's the potential of havoc if it's cracked. When a company provides encryption, they guaranty only that it hasn't been broken into YET.
– The Heartbleed defect (from the 4-30-14 show) could have, but not necessarily did, compromised your Keychain's master password, if you typed it in and was sent thru a vulnerable SSL connection.

Projects that Google is working on can be found at their Labs site.

A few years ago they launched a project called Google Expert where you can pose a question to real people and obtain an answer, at a cost.
– Some people have provided technical computer support thru Google Expert at a rate of $30/hr, as Paul remembered.
– More recently, people have been using Google Hangouts to provide support using the remote desktop and remote viewing features of Hangouts <mentioned in the 4-23-14 show>.
– Google is buying up companies to add various feature to Hangouts — teleconferencing, chat etc.

Paul said various KVMR programs are available as podcasts. Go to kvmr.org and click on 'Podcasts'. For legal reasons, podcasts with substantial music content can't easily be provided — there is a "2 week moratorium" on music programming.

Paul is doing some work on his house and mentioned the ReStore on Loma Rica Drive, which he likes a lot. He recently got a garbage disposal there. He talked a bit about how the blades in it worked, and about getting it choked up and having to take it outside to clear it out.

Paul said the internet is great for the videos and animations that explain how things work or how to fix stuff. <Youtube should be a good place to start>

The disclaimer
The views and opinions expressed on our show are those of the speakers only and not necessarily those of KVMR, its board, management, staff or contributors.

Brian called. He has a couple of iMacs that are 3 or 4 years old. He upgraded them to the Mavericks operating system and new he gets the "spinning beach ball all of the time".
– Mavericks, itself, won't install on underpowered Macs so that shouldn't be the problem.
– Go to the application folder -> utilities -> disk utilities and check the disk for "permission problems".
– Also, in the upper right, there is what's called Searchlight (or maybe Spotlight). Type 'console' into the box. Console is an app from the Unix days that will show you the error messages. Look for the message 'disk io error'.
    If there is no other disk other than the internal drive, that message means there is something physically wrong with the drive. If the disk utilities are unable to fix it, the console will say 'unable to repair disk' and the disk is toast.
– A less likely fix, and more applicable to laptops, is to reset the programmable random access memory when you start up the computer. There is a setting that Paul didn't explain. He asked Brian to message him if the first 2 things didn't solve the problem.

At this point, Glenn asked people to call in to win the Maker Fair tickets. The first caller and winner was Karen.

Finally, Paul talked about fixing a misbehaving Mac laptop by resetting the SMC (System Management Console). Unfortuately, MacBooks made in the last 3 or 4 years have a built-in battery.
– First of all, don't open the Mac to pull the battery unless you have a serious problem.
– What you do is turn the machine off, if you can. Then press the Left-shift + control + option key and the power button all at the same time.
– For more information, search for the words: macbook reset fix battery. Make sure you only look at the search result that point to apple.com — others may be misleading.

Last update 10:23 PM 5/14/2014

Additional notes

Notifications of new show notes and edits are tweeted at: twitter.com/ddhart.
– They're tagged with #Zentech.
– When what's said is unclear to me (or I'm unfamiliar with a topic) I tend to quote (" ") verbatim.
– Editor's comments are delimited by < >

The audio for this show has been posted here

Among other topics, the guys talked about the Heartbleed vulnerability, "the greatly exaggerated death of XP" and a security issue with Microsoft's Internet Explorer.

The Pentatonix song was played during the intro, again. Glenn thinks they are a wonderful entertainment group and suggested that listeners check them out on Youtube.

The disclaimer:
The views and opinions expressed on our show are those of the speakers only and not necessarily those of KVMR, its board, management, staff or contributors.

Glenn thanked those who've become supporting members of KVMR. If you'd like to become a member, the local number is 530-265-9073 or you can join at kvmr.org.

Glenn started the Google Hangouts broadcast of today's show but wasn't sure it was actually running. He thought he needed a plugin. Paul said Firefox does need a plugin but thought that the Chrome browser already came with the plugin. Glenn said no, because it's prompting him to install it.

Paul mentioned that Google bought Youtube because their own service, Google Video, didn't work out. He went on to say that Microsoft was late to the social media scene and tried to make up for it with the Metro interface in Windows 8. He complained that the native apps, like Skype, for Win8 take up the entire screen when running.

Recently, Glenn tried to find Microsoft Office on his new touch screen laptop, but couldn't. He knows it's on the computer. Paul said that pressing the Windows Key + Q initiates a search and that there are 3 ways to search, depending on what you're doing at the time: search for an application, a file or the internet.

The Department of Homeland Security suggested that people don't use the Internet Explorer browser because a zero-day exploit was found. It's true for all versions of IE and on all platforms. As late as yesterday, there is no fix for it. The suggestion is to use a different browser. If you have used nothing but Internet Explorer, Paul suggested you switch to Chrome rather than Firefox. Chrome is simpler, smaller, lighter and integrates with Gmail.
<Microsoft Rushes to Fix Browser After Attacks; No Fix for XP Users
But now Microsoft changed its mind. One for the road: Microsoft patches Windows XP for SA 2963983>

At this point, Glenn verified that Google Hangouts is indeed broadcasting this show.

Paul continued explaining the Internet Explorer exploit. What's generally called a watering hole attack is when the bad guys target a popular website: LexisNexis, New York Times, etc. They want to target a site that gets a lot of traffic by installing malicious code on it. Then, when an IE user visits the website, any of various exploits take place: a virus gets on the user's computer, information is stolen, etc. Such an attack can evolve so quickly that an anti-virus program may not catch it because the anti-virus program can't be updated quickly enough.

Paul said that Microsoft Security Essentials has fallen so far behind other anti-virus programs that it's not even on the rating charts. It's "not a valid anti-virus anymore". It's "75% effective at best". In its place, Paul has come to like Avast, while Glenn likes AVG.

If you install Avast it gives you the option to install Dropbox & Chrome. If you don't really need them, it's best to skip them. When installing Avast, There's a customize option where you can configure what features get installed. Paul found that he needs "file update", "file scanner" and "browser fix", but doesn't need "web protection" or "email protection". The browser fix scans the plugins for Internet Explorer and Firefox.

Windows XP is no longer supported.
– Get a newer operating system. <Win7, Win8 or Linux>.
– It's important to remove Microsoft Security Essentials. Not only does it not work well anymore, but it's not supported any longer.
– Don't use Internet Explorer with XP.
<7 tips for keeping Windows XP secure without Microsoft’s support>

If you buy a new computer to replace your XP machine, don't delete the data off the old machine before you've transferred it to the new one. And, leave the XP machine intact for a week or two just in case there's some data you forgot to transfer, like your tax data. Don't rely on backed-up data until you've tried loading it onto your new machine.

Paul suggested replacing XP with a distribution of Linux called Lubuntu. The interface is similar to XP and it comes with the Firefox browser, the Thunderbird email program and it will come with either Open Office or Libre Office. <See the Favorite Programs & Utilities file for more info about these Microsoft Office replacement programs>.

Lubuntu comes with a window manager that allows you to choose the interface you like as a replacement for explore.exe — similar to the file explorer in XP. In particular, The window manager called FVWM (Free View Windows Manager) is most similar to the file explorer in XP.

Paul talked a bit about the Heartbleed defect:
– The Heartbleed flaw is not a virus; it's a defect in some in some open source software — a programming flaw.
– It tends to be used a server (websites) rather that a client (on your local computer).
– It provides the encryption of data moving between your computer and your bank, for instance, when you see "https" (not http) in your address bar.
– Public and private keys are used to encrypt and decrypt the data. <See "Heartbleed explained" below>.
– On some browsers, you can click just to the left of the address bar (left of where it says https://…) to get info about the certificate for the website.
– The defect in the code was introduced in 2011 and was only recently discovered. It's rumored that the NSA has known about it for some time.
– The open source program that provides the Secure Socket Layer transactions (SSL) and is at the center of the Heartbleed issue is called OpenSSL.

How do you find out if a website you use is vulnerable to a Heartbleed attack?
– Go to norton.com/heartbleed and enter the URL of the website. <You'll have to click thru a couple of pages, or just go to http://safeweb.norton.com/heartbleed>
– Norton will tell you if it's vulnerable NOW, but not how long it's been vulnerable or when it was fixed.
– If the website checks out ok, change your password on that site.
– There have been complaints that Norton and McAfee don't perform a thorough check for Heartbleed problems.
<Heartbleed explained>
<Another Heartbleed checker>
<@ProPublica: Report: NSA exploited #Heartbleed security flaw for two years>
<Security Flaw Could Reach Beyond Websites to Digital Devices>

Glenn said AOL recently announced that changing your AOL password is not enough. The company has other security issues.

Glenn heard of a way to fix the Internet Explorer problem <mentioned above>:
– Run IE and go to tools -> manage -> addons. Then under 'Show', select "show all addons" and "under Microsoft third-party application component there's a Shockwave Flash object in Microsoft Windows and it says something 30, and that is supposed to be disabled". <I couldn't make sense of "something 30", but that's what he said>
– This is a temporary fix until there's a patch for IE. <I don't know if you're supposed to change it back after IE is patched, Glenn didn't say>
– Apparently the problem is how IE communicates with its plugins.

KVMR's membership drive starts on 5-5-14 (thru 5-17-14) and as far as what's known now, there will be a Zentech show on 5-14-14. They expect to have Coryon Redd on again at that time.

There is Maker Fair coming up at the San Mateo County Events Center on 5-17-14 & 5-18-14. If you're going to, try to carpool because parking may be a problem.
– Glenn has been promised 2 pairs of tickets to the event. He gave away 1 pair on today's show to a caller named Doug. The other pair will be given away on the next show 5-14-14.
– The local Maker group is The Curious Forge, located on Loma Rica Drive in Nevada City.
– The Maker fair has some things in common with the Burning Man Festival. It has some art projects and superfluous technology, mostly for entertainment. <I think you have to keep your pants on, though>.

Glenn noted that no one had joined the Google Hangouts broadcast of this show. There may have been some technical problems. This is still a work in progress and eventually they hope to get things going. The nice thing is that a video of the show will be posted to Youtube. Glenn said people "can find it at zen tech kvmr at gmail dot com". <I think you should search Youtube for the words: zen tech kvmr>. If you have trouble finding it, write to zen at kvmr dot org.

Paul found classicshell.net for Windows 8 & Windows 8.1 that restores some features found on earlier Windows versions:
– Brings back the Start Button,
– Bypasses the Metro interface

Changelog:
added link: Re: IE patch for XP -> Microsoft patches…
spelling: Lexus Nexus to LexisNexis
added link: post-support for XP -> keeping Windows XP secure
corrected link: to def. of URL

Last update 9:23 PM 8/14/2014

Additional notes

Glenn and Coryon Redd were in the studio. Paul called in.

You can find Coryon at coryon.com.
Phone: 530-277-2940
His company:
– Builds websites
– Does internet marketing
– Does strategic planning
– Works to build businesses

Notifications of new show notes and edits are tweeted at: twitter.com/ddhart.
– They're tagged with #Zentech.
– When what's said is unclear to me (or I'm unfamiliar with a topic) I tend to quote (" ") verbatim.
– Editor's comments are delimited by < >

The show was mostly about Google, Google Plus, Google Hangouts and how to promote your business using these tools.

This show was broadcast at Google Plus Hangouts on Air.

Coryon explained Hangouts as a place to have a conversation with multiple people using your computer, similar to using Skype.
– You can share media (a picture, video, etc.) with the other people.
– The "on Air" is a recent addition that adds more features — like posting a recording of the meeting to Youtube afterward.
– You can promote your business using Google Hangouts by making a short video (a short "Google Hangout") and it will end up on Youtube for your customers to see.

The video of this particular show will become available after the broadcast. This is trial run of Hangouts. It's not certain that future shows will be on Google Hangouts. But if this format is adopted, future shows will also be available as videos.

Currently, this broadcast is being recorded by Coryon's computer. Glenn may sound a little weak in the recording of today's show because he was not speaking directly into Coryon's microphone. The KVMR has yet to work out how to get the audio from the studio's control board to the recording computer.

Some other features of Google Hangouts:
– You can open it to the public or keep it private just for certain participants.
– It saves the video to Youtube, but first "you need to link it to your Youtube channel".

Setting your Google Plus options is easy.
– If you are logged in to Gmail, for example. in the upper right corner is your user name with a plus next to it; click it to get to Google Plus.
– When you're in Google Plus, there is a menu on the left where it says "Home" (or its icon). Hover your mouse over it and you'll get a menu of features available in Google Plus. In particular, you'll find "Events" and "Hangouts", which are very similar.

To start a Hangout on Air, click on Hangouts and at the top you'll find "Hangouts on Air". Click on "Start a Hangout on Air". You can start the Hangout immediately or later using the 2 options: "Now" & "Later". You'll also give it a name and a brief description. If you selected "Later", you can schedule a time & duration. If it's a private Hangout, you then invite other Google Plus users: click the icon of a person next to the plus sign.

When you're first setting things up it will try to connect your Google Plus account with your Youtube account and will ask to verify your identity. Glenn had some trouble getting verified; it took a couple of tries. Coryon said he's had similar experiences when setting up other Google services, sometimes it just doesn't proceed. He found that refreshing or reloading the page solved the problem.

Coryon facilitates a group called Nevada City Online, and using Google Hangouts it's become one of the biggest business groups in Nevada County.

Paul asked if remote desktop control is one of the features of Hangouts. Coryon said it is but he hasn't tried it yet. His preferred tool for online screen sharing and collaboration is join.me. Glenn thought that join.me will only share screens but not do remote control, but Coryon said remote control is possible if you grant permission to the other user. Paul mentioned that Teamviewer is a similar tool.

To do remote control, a small bit of code needs to be downloaded: a plugin or extension — that's best NOT used with Internet Explorer. Apparently, the Microsoft browser doesn't get along well with Google services: it will either fail completely or work inconsistently. Coryon's prefers to use Chrome — a "fast, nifty, easy-to-use browser". Glenn said he had trouble installing the Google Plus add-on into Firefox and will have to go back and look at it again.

The Google services mentioned so far are free, Coryon said, but Google uses the 'freemium' model which means additional features can come at a price — e.g. though Gmail is free, if you want more storage capacity, you pay for it.

Coryon took a moment to give out the Hangout link for this broadcast: goo.gl/FgmfbL

Coryon talked about link shorteners:
– Go to goo.gl to shorten a long URL. As a bonus, it will also keep usage statistics like how many people used that particular URL.
– The usage statistics are handy for your business. Use different shortened links in various paid ads to see which ads or promotions generate the most traffic to your website.
– Other shorteners: bit.ly & tinyurl.com.
<Google's URL shortener can generate QR codes too>

Coryon noted that we are often asked to trade much of our privacy for the use of free tools, features and applications that haven't been available until recently. He seems to be ok with giving up some privacy. The information Google collects about us is sold to advertisers, helps Google pay it's bills and keeps many services free. Google even reads our emails, in an automated way, to bring us targeted advertising.

Coryon said that, over the years, Google has worked on many projects, some of which succeeded and others failed — no more Google Buzz and Reader. It's now working on a charging network for electric cars that can also draw power from the cars during peak electricity usage hours as well as charge the cars during low usage hours. In effect, the cars become a gigantic, dispersed battery.

Paul asked Coryon what he thinks about Google's "don't be evil" policy, and he said he's not seen anything overtly evil in what Google has been doing, but, on the other hand, they do sometimes push the limit.

Other features in Hangouts:
– Q&A is where people can ask questions before and during a Hangout.
– The question can be highlighted while it's being answered so people can stay on topic.

Coryon talked more about the marketing uses of Hangouts. His business is batteries4less.com. He sells batteries for cell phones laptops, cameras, etc. and people often have questions for him. So, he started a series on his Google Plus page called Battery Buzz to provide answers. The resulting videos are saved and they quickly gain a high ranking in Google search results.
<I'm not completely sure this is right, but try the following links for Battery Buzz:
http://blog.batteries4less.com/
http://blog.batteries4less.com/battery-buzz-live>

Glenn thanked supporters of KVMR. If you'd like to become a supporter, please visit KVMR.

Katherine called asked for info on where to repair the glass in a cell phone.
– Send an email to zen at kvmr dot org and you'll get a reply with references.
– Coryon said there's a great new local shop cellguru.com. It's run by Jeffrey Hein, an occasional cohost here on Zentech. <I think he misspoke the URL, I came up with www.thecellphoneguru.com>

John called. He tried to get to the Zentech Hangouts page. But when he search for it he got about a hundred results for Zentech. Which is the correct one?
– Try searching for the words: zen tech kvmr. That should give just one result.
– Coryon suggest the guys get a custom URL for the Zentech Hangouts.

Paul asked if it matters for a business to have it's own domain name (widgets.com instead of something like widget.wordpress.com).
– Coryon thinks it does matter. It promotes your brand and it looks much more professional.
– You own domain name is fairly inexpensive. Godaddy.com (or the perferred — bluehost.com) are under $10 per month. Installing WordPress from wordpress.com is free. It's much cheaper than it was 10 or 15 years ago.

Last update 10:21 PM 4/23/2014

Glenn was in the studio with Adam Brodel from Smarter Broadband. Paul was traveling somewhere.

Contact info for Smarter Broadband – internet service and PC repair:
530-272-4000
sales@smarterbroadband.com
<Adam was on 12-12-12 show
Not too long ago Smarter Broadband purchased Full Spectrum, which does PC repair>

Notifications of new show notes and edits are tweeted at: twitter.com/ddhart.
– They're tagged with #Zentech.
– When what's said is unclear to me (or I'm unfamiliar with a topic) I tend to quote (" ") verbatim.
– Editor's comments are delimited by < >

Mikail sent Glenn some links concerning Windows XP and a 3-D printer for $299.
– 3-D printers have come down on price a lot.
– Adam read about an entire house being built in Norway using a 3-D printer.
– Many kinds of thing are being created with the printers, including guns.
< $300 3D printer Kickstarter campaign raises $1 million in funding in 24 hours>
< How to survive the Windows XP apocalypse>

Support for Windows XP ended yesterday. Glenn thought that support for Microsoft Security Essentials has ended, too. Adam corrected him: support for Security Essentials will continue for now but Microsoft hasn't given a date for its demise. <I heard that Security Essentials support will continue for later versions of Windows.>
– Some anti-virus programs, like Avast, will, for the time being, will continue to be updated for XP users.
– Unless you have a very strong reason to continue using XP, it's time to move on, Adam said.
– There are places that will update your XP computer to a later operating system.
– Consider getting a new computer rather that upgrading, if your computer is about 5 or more years old. Prices for new computers can be on par with paying for the upgrade and data migration.
– Adam said his company could do the upgrade. The license for Windows 8 is about $110. Moving your data is an additional $129 (Win8 can't be installed while keeping the data and programs in place). Reinstalling the programs is an additional cost, but that's something you can do yourself.
– Adam mentioned PC Mover, an application that can move the programs without having to reinstall them. His company hasn't tried it yet so he didn't know how well it works.
– Windows 8.1 doesn't have the data mover feature that came with Win7 and Win8, so Microsoft is offering PC Mover Express for free.

Nick called to add some details about upgrading an XP machine.
– Upgrading an XP machine purchased just a couple of years ago is often not viable.
– Minimal system requirements for Windows 7 & 8 don't lead to acceptable performance of the upgraded older computer. The requirements for RAM, for instance, will tilt ones choices toward just getting a new PC.
– Video cards on machines older than a couple of years often aren't supported by Win7 or 8, even if the "arrow mode" is turned off.
– There are more details at 4reliablecomputers.net : Nick's business.
– The sunset date for Windows Defender updates is 1 year from now. <Maybe he meant Security Essentials>

Deborah called with a Mac question. She updated her Flash Player to version 13.0.0.182 and now she can't play her videos. She went to the Flash Player's web site and ran their diagnostic that confirmed to her the player was installed.
– The guys aren't very familiar these types of Mac issues. Glenn suggested she try the VLC player instead of Flash.
– Glenn asked her to send him an email and he'll consult others about the problem. Send the email to zen at kvmr at org.

Pam called with a question about her too-old-to-updated XP computer that's on a dialup internet connection. Someone told her that Win7 is better suited for use with dialup. And, is a Mac a better choice for dialup.
– Macs don't support dialup anymore.
– Adam noted that Win8 interacts with Microsoft while online, which can slow things down while using dialup. Adam uses Win7 and likes it very much
– To keep from getting bogged down on a dialup connection; Glenn suggested that she keep automatic updates turned off until she gets to a wi-fi hotspot, where she can update at broadband speeds.
– Choose a laptop for a new machine, so when you need to do big downloads, it would be easier to lug it to a wi-fi hotspot.
– Give Adam a call to see if or when his broadband service is coming to your area. His phone is 530-272-4000.

Pam called in. She has Norton for her anti-virus and wondered if it will continue to be updated on her XP.
– If you paid for it, then it will be updated, but for how long is questionable.
– An anti-virus program is not a substitute for updating the operating system.
– An anti-virus program is only as good as its last update.
– Glenn's other security precautions: if you don't recognize an email, delete it and don't click on links in emails, even if they are from a friend (unless it's something you're expecting).

Tomas called. He has an old Dell XP and has been looking to upgrade to a Google Chrome Book computer, since his needs are modest. He likes their cheap price and the prospect of fewer viruses. He wondered if there were disadvantages to the Chrome.
– Chrome is more like a tablet than a PC, Adam said. But if you're doing simple things like web browsing & email, it should be fine.
– Glenn went to Google's website and found that HP is selling a Chrome Book for $279.
– You won't be able to install something like Microsoft Office in a Chrome Book, but you can use Google Docs to get similar functionality online.
– Programs like the Flash Player & Adobe reader run as plugins on a Chrome Book: they work as part of the Chrome browser.
– Chrome Books depend heavily on the internet for the things you'll be doing, including data storage, so be sure to have a good <fast> internet connection.

Marilyn called. She downloaded some software but didn't get the registration number with it. If she upgrades to Win7, will she not be able to use that software anymore?
– It depends. If you were never sent a registration number, it may not require one. Check the website where you download it to see what their registration policy is.
– Use Belarc Advisor to scan your computer. It will tell you what programs you have installed. And for some of the programs, it will tell you their registration numbers.

Marilyn has an older version of Microsoft Office (circa year 2000) and was told that older programs like that may run on the newer versions of Windows.
– That's possible. It's one more thing to consider before upgrading.
– You may be able to set the compatibility mode for some software to mimic Windows XP in the newer Windows version, but there's no guaranty that will be sufficient.
– The documents created with the older Office can generally be read by newer versions of the Office suite or even other programs.
– Use Google Docs to edit Office documents from various versions of Office.
– Try Office 365 — a cloud version of Office. <Sounded like Glenn said it's free for now, but there will be a subscription service eventually.>
– There are other programs, like Photoshop, that are moving to the cloud and charging a subscription fee. Glenn doesn't care for that business model: Software as a Service (SaaS).

Nick called in again to say he uses Smarted Broadband and likes the service.

He also had a tip for avoiding downloads of big files over dialup. He said some email programs that run on the user's machine have a setting that prevents big files above a certain size from being downloaded automatically.
– The user has to give permission for each big file to be downloaded.
– Not all email programs have this option.
– He's never seen that type of setting in online email services <Yahoo, Gmail, etc.>, only the programs that run on the user's machine.
– Adam will sometimes advise people to use web-based email because the user can choose what to download and whether to delete email with big attachments. <I think the IMAP protocol offers that choice for people using a mail program that's running on their machines>
– Using the web-based email from your service provider, rather that Gmail, Yahoo, etc., could mean a lot fewer ads, which can slow things down for dialup users.

Nick also cautioned dialup users about lightning strikes coming over the phone lines. He said it's cheaper to replace the modem board in a desktop computer than having to replace an entire laptop. <Laptops being harder to service>

Michael called to say he's been using a Chrome Book for over a year and he's happy with it.
– He said that there are thousands of app that can be used on it.
– You can use an extern USB drive for local storage.
– You can use cloud-based storage like Google Drive for online storage.
– He offered to talk to Tomas (above) about any questions he might have. Michael's phone number: 530-277-6927

Last update 11:28 PM 4/9/2014

Notifications of new show notes and edits are tweeted at: twitter.com/ddhart.
– They're tagged with #Zentech.
– When what's said is unclear to me (or I'm unfamiliar with a topic) I tend to quote (" ") verbatim.
– Editor's comments are delimited by < >

Glenn & Mikail were in the studio. Paul is traveling to other parts of the world.

As with other recent shows, the Pentatonix song was played during the intro. Glenn said it is one of his favorite groups. He said the video is "gorgeous" and suggested listeners look it up on Youtube — it's called "official video of daft punk Pentatonix". Mikail noted that the Russian Police Choir performed the song during the Olympics.

They quickly went to the phone calls. John called from American River College. He recently got a refurbish Dell desktop. About once a week it won't start up after a shutdown or from sleep mode — he has to keep it unplugged for a few hours before it will start.
– It could potentially be a bad power supply.
– A graphics card "can go weird and cause some of these issues".
– Mikail suggested a "really good PC guy" in Sacramento — Ed Barns of Computer Hub, located on J street 916-441-1880. "He'll do a consultation for you and tell you what the problem is at no charge"
– Ultimately, Mikail thought it's an intermittent power supply problem.

Hugh called. His iTunes sometimes automatically launches when he starts his computer and he wanted to know how to prevent it. He has a Mac running Snow Leopard version 10.68.
– Mikail asked him to go to System Preferences (under the Apple menu in the upper left corner). Then he asked him to find the line that says Users & Groups but Hugh said it wasn't on that page. However, on that page is the item 'System' and under that is 'Accounts'. Under 'Accounts', Mikail had him click on 'Login Items' to find the iTunes setting. After clicking on iTunes there should be a minus sign down below. Click on the minus sign to change the setting.
– Mikail asked Hugh what else is on that page. When Hugh told him, Mikail surmised that Hugh has "a bunch of customized stuff in there" and that's why the menus weren't showing up the way Mikail expected.
– Mikail asked Hugh to send him the serial number of his Mac so he can determine the latest version of the operating system it can be upgraded to. It's likely that Lion would run on it and possibly Mountain Lion.

Caroline called. She had been running Microsoft Security Essentials and found out that it won't be supported on Windows XP after Apr 8. That's because XP itself will not be supported after that date. She's happy with XP and noticed other companies will continue to support that operating system. She asked about here options.
– Like Hugh's Mac 10.68 operating system, XP is a steadfast workhorse, you just won't be able to update it.
– Glenn said don't look to virus protection and security software <from any company> to make up for the loss of support from Microsoft.
– Make sure to install any updates that are offered before the end of support. <There should be 1 more set of patches for Patch Tuesday in April>
– Check with HP & Dell to see what kind of continuing support they offer.

The disclaimer:
The views and opinions expressed on this show are those of the speakers only and not necessarily those of KVMR, its board, management, staff or contributors.

Ross called. He also has a Mac running 10.68. He said up to 8 gig of RAM can be put into it, though he hasn't yet done that.
– Mikail said that if it's not a "unibody", the maximum memory you can put in it is 6 gigs. If it's a unibody it can go up to 8 and sometimes the newer ones can go up to 16 gigs.

Ross also said that the menus in his Mac have not been modified and they are like those that Hugh described. Mikail was surprised because menus in the Mac he uses in his shop don't look that way at all.

Ross said the enlargement feature in his Snow Lepoard Mac is different from Lion or Mountain Lion or Mavricks. <This is to zoom into an area of the screen> Using the track pad he can zoom by 10 times but most of the newer operating system allow only 3 times. <I think his statement was based on his girlfriend's later-generation Mac>
– You can use the keyboard to zoom. Use the Command Key + the Plus key or Command Key + the Minus key allow you to zoom in and out any amount you want.
– You can customize how the track pad works if you go to System Preferences -> Track Pad.

Peter sent in an email asking about what options there may be after the end of Windows XP support. He's currently using and old IBM Thinkpad running XP and is considering using it offline for word-processing. He also has a HP Mini that he might upgrade to Windows 8 but Microsoft wants $120 for the upgrade.
– Mikail has heard rumors that the Microsoft will be doing away with the fee for upgrading to Win8.
– Mikail likes Windows 7 but doesn't care for Win8. And Windows 8.1 "brings more chaos and havoc".
– In his email, Peter said he had heard that Microsoft is offering $100 off of a variety of new computers, to XP users. Glenn suggested he wait a bit to see if Microsoft will drop the price.
– Check with HP to see if they can offer you a deal on a Windows upgrade.

<3 easy Linux alternatives for Windows XP refugees>

"Professor" called. His computer with Windows XP died recently. He has a newer computer — a Lenovo with Windows 8.1. He's been doing some research into Linux Ubuntu and had heard rumors that computers bought thru a big-box stores may have problems if you try to install another operating system.
– Paul talked about this on recent show. The BIOS in newer machines is more difficult to get into and make it boot from an external drive.
– Go online and search with your particular model number to find if anyone has been successful in installing Ubuntu.
– Write to zen at kvmr dot org so Paul will see the message. He may be able to help. And listeners are welcome to call with suggestions.
– "Professor" said he's heard that computers bought directly from the manufacturer don't have this problem. Its all about the licensing deal Microsoft made with the big-box stores.

Glenn said he found music from the Russian Police Choir – Get Lucky from Deft Punk. It will be played to end this show. To find it, do (as Glenn did) a Youtube search with the words: russian daft punk get lucky olympics

Monty called about a presentation of music at a local venue. Tomorrow night <3-27-14> at 7pm there will be "experimental open mike" at the Off Center Stage at the Center for The Arts in Grass Valley.

Mikail said people have been upgrading their iPhone to iOS 7.1. He's not done it himself. He's heard of people having problems with it <he gave no details>. And he doesn't like some of the change in appearance — the keyboard for example.
– If your phone is jailbroken, you'll lose the jailbreak and there is no jailbreak for 7.1.
– The last jailbreak is for 7.06 and if you didn't get it then, you're out of luck until version 8.
– If you haven't upgraded to 7.1 yet, Mikail said don't bother unless you have a important reason.
– Some people with iPhone 4S have lost access to Siri "and all kinds of crazy stuff" after the upgrade to 7.1.
– Glenn upgraded to 7.1 on his iPad and hasn't noticed anything horrible with it.
– To Apple's credit, many of the advantages that have come with jailbreaking have been incorporated into the later versions of iOS.
– Mikail uses an iPhone 5 and doesn't think the 5S is worth trading up to. He'll be interested in the iPhone 6, which he speculated will come out in the Fall.
– He's heard rumors about: a Mac Book Air Retina, a 12" Mac Book (which won't have a fan), a new Mac Book Pro line

Mikail recently upgraded to the Comcast X1 platform.
– An app on his iPhone controls what he sees on the TV. He can say "Mad Men" into the phone and it will come to his TV.
– There's a device that plugs into it <the X1> that lets you "watch shows from the main DVR in other parts of the house without having a second DVR".
– It records 4 programs at a time.
– It's much quieter, "much cooler".
– It has a 500gig drive, "or something like that". He expected it to be larger. But, it's bigger than his old setup where he didn't have the time to watch all the recorded shows anyway.
– It's software-upgradable to the X2.

Glenn wondered what the Apple Comcast deal is about. Mikail said they want to have "iTunes streaming media on the Apple TV so that they can have content from Comcast".

There's talk of Apple going the route of Roku by having a dongle replace the Apple TV unit. Mikail spoke highly of the Roku unit — if you don't have one you're missing out, "it's a cool piece of tech".

Glenn complained that when he has a movie on his iPad, he can't "mirror it onto Apple TV". It will only show on his iPad.
– Mikail said it's the "limitation of some of the content media. They put hooks in there that say yay or nay". It's all about copy protection <to deter piracy>. It's not a bug but a (unwanted) feature.
– Mikail said he doesn't see the point of Apple TV when the Roku can do so much more — it's small, gives you so many channels including hidden or private channels (for people with "exotic tastes") and full Youtube access. It's under $100. And if you go with the dongle, it's even cheaper.

Last update 10:55 PM 3/26/2014